Privacy Policy jiya9 — Personal Data Protection for Malaysia Users

Jiya9 collects your personal information for lawful and specific purposes only. We collect only the data genuinely necessary to provide you with a safe, seamless, and reliable platform experience as a user in Malaysia.

Information you provide directly:

• Full name, date of birth, and national ID or passport number when registering a jiya9 account.
• Email address and phone number for account verification and service communication purposes.
• Bank account details, card numbers, or e-wallet information registered for deposit and withdrawal purposes.
• Identity verification documents submitted during the KYC (Know Your Customer) process, including copies of identification cards or utility bills.
• Any communications you send to the jiya9 customer support team via live chat or email.

Information collected automatically:

• IP address, device type, operating system and browser version you use to access the jiya9 platform.
• Game session data including login times, game types played, total wagering amounts and transaction records.
• Cookie data and tracking technologies that help us understand how you use the platform for continuous improvement purposes.
• Approximate location data based on your IP address to verify that you are accessing the platform from a permitted location.

The data we collect is used solely for purposes directly related to the provision of jiya9 services and will never be used for any other purpose without your prior consent.

• To create and manage your jiya9 account, including identity verification and the processing of deposits and withdrawals.
• To carry out legally mandated KYC processes to ensure the platform remains free from misuse and illegal activity.
• To provide efficient and responsive customer support whenever you contact our team.
• To send you important account-related notifications, such as transaction confirmations, security alerts, and policy updates.
• To analyse aggregated platform usage patterns in order to improve the user experience and enhance service quality.
• To detect and prevent fraud, money laundering, and any unlawful activity on the jiya9 platform.
• To comply with legal and regulatory obligations applicable to jiya9 as a licensed online entertainment platform.

Jiya9 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is only shared under limited and controlled circumstances, as follows:

• Licensed Payment Processors: Transaction information is shared with approved payment processors, including DuitNow, FPX, and licensed e-wallet providers in Malaysia, to facilitate the processing of your deposits and withdrawals.
• Technical Service Providers: Technology infrastructure providers that assist us in operating the platform, including server and cybersecurity service providers, subject to strict data protection agreements.
• Regulatory Authorities: jiya9 will disclose your data to the relevant authorities when required by law, including in cases of financial crime investigations or court orders.
• Independent Auditors: Independent auditors conducting security and compliance audits may access a necessary subset of data, subject to binding confidentiality agreements.

All third parties who receive your data are required to meet data protection standards at least equivalent to those we uphold at jiya9. We do not permit third parties to use your data for any purpose beyond what is specified in their agreement with us.

The security of your personal data is jiya9's top priority. We consistently invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, or destruction.

• All data transmitted between your device and jiya9's servers is protected with 256-bit SSL encryption — the same industry standard used by major banking institutions in Malaysia.
• Sensitive data such as payment information and KYC documents are stored in an encrypted environment with access restricted to staff who genuinely require it (principle of least privilege).
• Jiya9 systems are monitored around the clock, 24/7, by an experienced in-house cybersecurity team to detect and respond to any threats immediately.
• Independent security audits are conducted periodically to assess the effectiveness of existing protection measures and identify any vulnerabilities that need to be addressed.
• All jiya9 staff with access to user data undergo regular data protection training and are bound by legally enforceable confidentiality agreements.

As a jiya9 platform user, you have the following rights regarding your personal data, which we fully respect and uphold:

• Right of Access: You have the right to know what personal data we hold about you and how it is used. Data access requests can be submitted through our support team.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction and we will update it within a reasonable timeframe.
• Right to Deletion: In certain circumstances, you have the right to request that we delete your personal data. This request will be processed subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your data in certain situations, such as while a dispute over data accuracy is being resolved.
• Right to Withdraw Consent: For data processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to your withdrawal.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.

To exercise any of the above rights, please contact the jiya9 support team via live chat on the platform or by email at [email protected]. We are committed to processing all data rights requests within 30 calendar days.

Jiya9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the jiya9 platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: To store user preferences such as language selection, display settings, and session information to streamline your experience on the platform over time.
• Analytics Cookies: To collect aggregated, anonymised usage data that helps us understand how users interact with the jiya9 platform and enables us to make continuous improvements.

Jiya9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via a notice displayed on the platform or through your registered email address at least 14 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the jiya9 platform after any policy amendment takes effect will be considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the rights set out in Section 5.